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About the role

We are looking for a Sales Support/Business Development who will be responsible for evaluating and responding to requests from customers, maintaining contracts, and communicating to customers any change and/or development while ensuring proper adherence to the Hapag-Lloyd policies and procedures. The incumbent will support the sales execution team by creating and delivering quotations within turnaround time. Handle all back-office activities, perform commercial follow up task and give clear handover information to customer services. The incumbent will also develop small to medium size customers under his/her portfolio and promotes all digital products for Hapag-Lloyd to our customers ensuring the highest level of quality when interacting with them and creating value for customers as well as for Hapag-Lloyd.

Your Responsibility

  • Deliver & follow up quotations and handle “Back office” activities
  • FIS RA creation, maintenance, and handling of SC’s
  • Procedure application for New Customers Validation
  • Coordination of rate agreement matter with CS - Issuance and requesting of FMC rates filling
  • Preparing rate quotations, filtering of rate request to ensure cargo identified and quoted is align to company aspirations and optimize vessel utilization in view of volume and profitability
  • Day to day TM discussions
  • Applying for Free time & waivers
  • Reviewing quotations on basis of contribution and imbalances aspects using FIS pre calculation
  • Coordinating with Trade Management for service contract proposals and special rate offers
  • Handling free time & waiver application
  • Maintaining contracts and amendments
  • Handling of Bids / Tenders
  • Following up on account quotes and existing accounts in conjunction with all respective departments.
  • Providing lead qualification for telephone sales and working with Sales Execution to identify and secure target accounts
  • Filing/publishing rates, service contracts and amendments with the FMC
  • Managing customer disputes including coordination with involved parties, e.g. Operations, Sales Execution
  • Handling campaign management and coordinate mass mailings for customers
  • Handling Customer Data Management (Organizational Catalogue)
  • Handling updating of CRM with rate offers, customer follow ups done
  • KPI performance and monitoring tabled and discussed during weekly 1 on 1 with manager / supervisor
  • Any other Sales related tasks as requested by the Management

Your Profile

You Have:

  • University Degree
  • Experience in multinational companies. Knowledge in industries of transportation or international trade is an added advantage
  • Sales mentality and proactive
  • Negotiating and closing skills
  • Active knowledge of market, maritime documents and commercial terms
  • Minimum 5 years’ experience in a commercial role, preferably in the maritime sector
  • Communicative and E-commerce aptitude
  • Knowledge of user application systems (MS Office, Scout, Compass, FIS, SAM)
  • Good command of spoken and written English and French
  • Positive attitude & team spirit
  • Able to work well with others and follow guidelines

We Offer

  • The opportunity to introduce solutions that you are personally convinced of, and to constantly take on new challenges with a high level of responsibility
  • Excellent career development opportunities, supported by a wide range of training and development courses
  • Competitive remuneration
  • Good working environment

Mit einer Flotte von 258 modernen Containerschiffen und einer Gesamttransportkapazität von 1,9 Millionen TEU ist Hapag-Lloyd eine der weltweit führenden Linienreedereien. Das Unternehmen ist mit rund 14.000 Mitarbeitenden an Standorten in 135 Ländern mit knapp 400 Büros präsent. Hapag-Lloyd verfügt über einen Containerbestand von 2,9 Millionen TEU – inklusive einer der größten und modernsten Kühlcontainerflotten. Weltweit 115 Liniendienste sorgen für schnelle und zuverlässige Verbindungen zwischen mehr als 600 Häfen auf allen Kontinenten. Hapag-Lloyd gehört in den Fahrtgebieten Transatlantik, Mittlerer Osten, Lateinamerika sowie Intra-Amerika zu den führenden Anbietern.

Contact person

Edith Kodo-Essuman