About Hapag-Lloyd
With a fleet of 264 modern container ships and a total transport capacity of 2.0 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,500 employees and 400 offices in 135 countries. Hapag-Lloyd has a container capacity of 2.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 113 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2,600 employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.

We are looking for an Inland Delivery Senior Coordinator anchored in the local Operations unit. This is a unique opportunity to realize the full potential of Hapag-Lloyd’s Inland business by providing state-of-the-art Inland operations and services. Hapag-Lloyd has announced strong growth ambitions in the Inland business, aiming to approximately double its share of container shipments with an inland component to a target of 30% until 2025. To achieve this goal, we have decided to create this new role of Inland Delivery to enhance our Inland operations and services. Your tasks are clustered around the topics of: Transportation planning, operational management of Inland transports, administrating Inland transports, vendor and customer communication. You will cooperate with your Operations colleagues to increase internal efficiencies and provide significantly improved service quality. Become part of our journey towards industry-leading Inland services. Join Hapag-Lloyd and help us deliver an end-to-end transportation solution to our customers with best-in class service quality that fulfills our corporate promise “We care. We move. We deliver” – whether it be on the ocean, roads, rail tracks or inland waterways.

Your tasks:

  • You organize and optimize daily transport planning in cooperation with our subcontractors and our customers.
  • You are in direct contact with our customers concerning transport related challenges, delays, and the planning of new business in cooperation with sales.
  • You are responsible for the processing of received booking amendments and booking confirmations for transport-relevant shipments in import and export.
  • You closely monitor transport developments - especially in complex situations - and therefore find the best possible solutions and alternatives for our customers depending on their needs.
  • You will work closely with other departments of the hinterland logistics (ED and M&R), maritime logistics (terminal processes) and operations steering support.
  • You independently clarify cost differences between orders and transport invoices.
  • You are part of the constant development of new, innovative ideas to continuously advance our high-quality standards.

Your profile:

  • You have several years of experience in liner shipping and / or forwarding.
  • You have a high customer and service orientation, as well as a high level of communication skills; ideally also professional experience in customer service-related role(s)
  • You are a team player with a sense of responsibility and special commitment, and you also have a high level of initiative.
  • You have initial experience with customs clearance themes.
  • You work proactively, structured, and analytically.
  • You are highly interested in digital transformation.
  • You have good written and oral German and English skills, and enjoy working with MS Office tools (Excel, etc.)
  • You have knowledge or experience working with CRM (Customer Relationship Management) tools.

We offer:

  • A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan, hybrid work model
  • Centrally located offices, in addition we offer a subsidy for public transportation
  • Bike leasing for all positions
  • Restaurant and coffee bar
  • Health and company sports programs (e.g. yoga, sailing, fitness courses, and much more)

Contact person

Friederike Hintz Manager Talent Acquisition & Employer Branding