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About the role:

 

We are looking for a Sales Digital Manager to drive and adopt Digital Business and Transformation topics and initiatives in our West and Central Africa Area. As a manager, the incumbent will be responsible to plan and align digital product targets and monitor performance with Area Management, Region and other product stakeholders (OKR framework) as well as connecting responsible stakeholders to create customer value.

Your responsibilities:

Target setting and Performance Management:

  •         Define targets based on customer portfolio in regards to suitable digital channels (Digital Market segmentation – e.g. INTRA, vs direct EDI, vs HL Webpage).
  •         Regular alignment and follow-up with Sales and Customer Service verticals on Area target performance and related initiatives.
  •         Increase awareness and usage of customer facing digital products to reach higher level of self service.

      Digital Adoption:

  •         Responsible for internal and external roll-out of digital products and features including support of pro-active customer training and education.
  •         Coach, train and guide HL staff regarding Digital Products, digital capabilities and new technologies (including customer visits where required).

Customer Centricity:

  • Support and host Customer Events in collaboration with connected departments.
  • Connect customer feedback and requirements with product, UX and data and support digital marketing localization.

Stakeholder Engagement:

  •   Regular networking, best practice and knowledge sharing within Digital100 and connected departments.

     Continuous Improvement:

  • Consult with Region regarding possible enhancements (e.g. systems enhancements, info      material, training etc).
  • Support learning culture, growth mindset and digital upskilling.

Your profile:

  • At least 3-5 years of experience in Shipping industry in Sales or Customer Service
  • A passion for technology and innovation
  • Team player with a strong sense for collaboration
  • Customer centric approach and mindset
  • An openness to continuous learning and development
  • Good understanding of our digital products and services
  • Receptive and be able to grasp new ideas
  • Very good command of written and spoken English
  • Digital soft skills

We offer:

  • The opportunity to introduce solutions that you are personally convinced of, and to constantly take on new challenges with a high level of responsibility.
  • Excellent career development opportunities, supported by a wide range of training and development courses.
  • Competitive remuneration
  • Health and life insurance  
  • Good working environment

Lebensmittel, Maschinen oder T-Shirts: Hapag-Lloyd bewegt mit über 230 Containerschiffen Waren rund um den Globus. Wir verbinden mehr als 600 Häfen auf allen Kontinenten und gehören zu den größten Linienreedereien. Unsere rund 13.000 Mitarbeiter:innen sind auf See oder an Land, im Außeneinsatz oder in einem unserer über 350 Büros beschäftigt. Zusammen transportieren wir etwa 12 Millionen Container pro Jahr. Unsere Unternehmenswerte „We care. We move. We deliver“ dienen uns dabei als Koordinaten auf unserem Weg. Sie geben vor, wie wir miteinander als Kolleginnen und Kollegen sowie mit unseren mit unseren Kundinnen und Kunden zusammenarbeiten, um die bestmögliche Qualität zu erzielen. Mit Blick in die Zukunft engagieren wir uns für Klima- und Umweltschutz sowie für Menschenrechte und viele andere soziale Belange.

Contact person

Edith Kodo-Essuman