Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

About Hapag-Lloyd:
Hapag-Lloyd is the number one quality carrier at the international container shipping market and manages a fleet of 240 modern vessels and 2.8 million TEU container capacity with 13,000+ employees worldwide.

About the Knowledge Center:

The Knowledge Center, located in Gdańsk, is a hub for innovation and develop state-of-the-art business and technology solutions to help us navigate the future. And we want to do that together with you.

Team and Project overview:
As part of our strategy, Hapag-Lloyd will further develop and improve web and mobile applications, that is why we are looking for a highly skilled and motivated UX Researcher who enjoys seeing his/her work making a measurable impact. Join the UX team of experienced professionals in our new Knowledge Center in Gdansk, and become an advocate of UX Research at a large international company. Our UX team is a part of the in-house IT team. You will work together with developers, Products Designers, Products Owners, Product Managers and UX Researcher


Responsibilities:

  • Working collaboratively with developers, designers, POs, PMs and UX Researchers
  • Working directly with colleagues from all around the world
  • Improve research strategy, research repository, research roadmaps and frameworks
  • Running independent research on multiple aspects of how users interact with our web and mobile applications
  • Collecting and analyzing user behavior via qualitative and quantitative methods, such as usability testing, user interviews, surveys, etc.
  • Educating the team and the organization about UX Research
  • Working with designers, product owners and engineers to prioritize research opportunities in a fast-paced, rapidly changing environment
  • Presenting research findings through verbal presentations and written reports


Requirements:

  • 3 + years of experience as a UX Researcher or in similar role
  • Analytical, problem solving, and critical thinking skills
  • Communication skills needed to discuss user research processes, ideas, and solutions with team and stakeholders (we speak English at work 😊 )
  • Knowledge about lean UX, ResearchOps, user-centered design methodologies

 

Nice if you have:

  • Experience in working in Agile environment
  • Experience in UX Research in in-house or large organization

 
We offer:

  • UX Research challenges in complex domain
  • Being a part of large in-house UX team (20 UX team members)
  • Private medical care (Luxmed)
  • Gym card (Multisport)
  • Attractive annual bonus up to 22,5%! (depending on company performance results)
  • Group life insurance and employee capital plan (PPK)
  • Cafeteria benefit system (cinema tickets, vouchers etc.)
  • Focus on healthy lifestyle (fruit days, bike competitions, football trainings)
  • Charity and volunteer initiatives
  • Modern and well-connected office (Alchemia complex in Gdansk Oliwa)
  • Relocation support (financial support, covering immigration process for non-Polish citizens)
  • Internal learning management system
  • Development budget (sharing the costs of certifications and conferences/ IT events)
  • Flexible working hours and home office possibility (hybrid work model)

Contact person

Patrycja Białousz