Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Responsibilities and Tasks

  • Contribute to our HL 2030 Strategy by prioritizing issues meaningful problems with significant business impact through innovation using a customer-centric mindset.
  • Execute on the existing roadmap and contribute towards shaping the long-term strategy for self-service products.
  • Continually assess voice of customer, market segment trends, competitive opportunities, and threats to define / support our strategy.
  • Review cross-functional process to translate the desired customer experience into a logically sequenced and optimized product roadmap and major product releases. Create buy-in for the product roadmap with internal and external stakeholders.
  • User Experience and Requirements Definition: Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time.
  • Use of web analytics to evaluate online customer behavior, knowledge in A/B testing and optimizations
  • Be comfortable with hands-on day-to-day problem solving, implementing quick and effective action plans to meet short term priorities.
  • Ideate, propose, and deploy go to market approach for customer impacting programs as part of our strategy.
  • Maintain close relations with the Regional Sales and Customer Service Managers, Regional BSDs, GBS, IT and with the other CEO departments
  • Retrieve, analyze and present data from SF, Qlikview, Compass and other commercial databases for C-levels
  • Monitor and track commercial trends both within the shipping industry and other industries for benchmarking and best practice adoption.
  • Co-lead performance management topics linked to Quality and Service delivery outcomes and or commercial priorities.

Requirements and Qualifications

  • Bachelor or Master’s degree in Business, Marketing, Communication, Social Science or similar
  • 10-12 years of experience in project, program and / or product development, preferably as part of a global organization as well as a local (country) organization
  • Experience in project and program management is needed
  • Experienced in qlikview, web products development and salesforce analytics an advantage
  • Must be fluent in spoken and written English. German is beneficial
  • Potentially worked in Region or Area in functions like Sales, Customer Service, and Operations etc.
  • Self-motivated and organized with structured and analytical work approach
  • Strong social and communication skills
  • Willingness and flexibility to travel for 30 to 40% of the time.
  • Essential to be PC literate and experienced in MS Office applications

We offer:

  • Centrally located between Hamburg Central Station and Jungfernstieg, in addition we offer a subsidy for public transportation
  • A minimum of 28 days of vacation, flextime, capital-forming benefits, company pension plan, hybrid work model
  • Bike leasing
  • Restaurant and coffee bar
  • Health and company sports programs (e.g. yoga, sailing, fitness courses, and much more)

You don’t need to create a cover letter to apply. We look forward to receiving your application including your CV and relevant references and certificates. Please use our online tool for applying with us.

We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential applicants for this or other positions advertised on our website.

Dawid Bujalla Manager Talent Acquisition & Employer Branding