Roles & Responsibilities
Deliver the highest levels of quality, be customer-oriented and create value for customers as well
as for Hapag-Lloyd
Drive performance within the team by exceeding Quality promises and KPI deliverables
Manage the Customer Service Support team in the day-to-day activities
Act as point of entry for escalations to Customer Service Support Manager
Coach and develop staff, with regular performance reviews
Communicate new requirements, process and procedures to the staff
Promote the application of HL standards and ensure the documentation of local manuals and
guidelines, where applicable
Identify training needs and ensure all team and functional training requirements are recorded and
fulfilled
Participate in cross-functional Area meetings, discussing solutions for daily problems involving
other teams.
University degree or equivalent
• Minimum 3 years’ experience in a commercial role, preferably in the maritime sector
• Excellent communication skills
• Comprehensive knowledge of FIS and other HL systems
• Working knowledge of MS Office
• Result driven team player with a proactive attitude
• Ability to work under pressure
• Goal and deadline driven
• Good time management skills
• Receptive and be able to grasp new ideas and motivate one’s self for personal development
