Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Supervisor, Sales Execution

This role is responsible for:

  • Developing budget within designated territory
  • Soliciting potential customers; developing existing customers; servicing and maintaining all accounts within assigned territory
  • Evaluating customer potential and conduct MR sales planning
  • Developing a sales pipeline to align to company aspirations and optimize vessel utilization in view of volume and profitability.
  • Developing account plans (pursuit plans)
  • Logging appointments, client contact in CRM
  • Monthly cycle of planning volumes by customer and trade relations
  • Developing and maintaining excellent internal relationships that enhance customer experience.
  • Identifying backup/support and delegating as necessary, for e.g., problem solving goes to customer services.
  • Managing and growing portfolio of customers and opportunities
  • Covering MR and GEO from Customers (push –pull) as defined in areas sales steering concept.
  • Focusing on medium and large account
  • Dealing directly with customers to develop, secure and maintain most profitable business.
  • Conducting sales planning and performance management as defined in enhanced sales process including account planning: regular/ GAM NVO GAM/ BCO
  • Approaching customer through specified sales channels
  • Serving as specialist e.g., reefer, commodity, import etc.
  • Preparing and conducting visits, report and follow up on visits.
  • Concluding contracts for MR customers (proposal, negotiations and closing)
  • Recording commitments (tender tracking / commercial)
  • Driving CU business for foreign MR’s and adhere to push pull process.
  • Selectively engaging in TM discussions on important matters e.g., tender guidance and negotiations, special commodity market rates etc.
  • Providing feedback on market information and give clear information to sales coordination regarding pricing requirements to enable future communications with TM and handover to customer service.
  • Coordinating credit applications in coordination with Sales Management and Finance
  • Completing weekly activity reports to be tabled and discussed during weekly 1on1 with line manager.
  • Any other Sales related tasks as requested by the Management.

 

Technical Competencies

  • Minimum 5 years’ experience in a commercial role, preferably in the maritime sector
  • Communication Skills
  • Active knowledge of market, maritime documents and commercial terms
  • Active knowledge of sales techniques
  • Active knowledge of English “maritime” language
  • Active knowledge of MS Office

Qualifications and skills

  • A bachelor's degree (or foreign equivalent) in social science(s).
  • A professional certification will be an added advantage. 

 

 

Contact person

SANDRA WOKORO Senior Coordinator, HR/Admin