Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Reporting to Area Sales Sub Lead

Objectives:

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Function and duties:

•    Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers
•    Preparing and sending of rate quotations to customers
•    Monitor quotation and customer performance including tenders and follow up with customers where required
•    Give clear handover info to Customer Service (and Operations where required)
•    Assist Customer Service with problem solving related to a customer issues where required
•    Handling updating of CRM with customer calls, rate offers, customer follow ups done
•    Handling of bids / tenders for local customers using the relevant tools
•    Sales contract management / Rate Agreement handling (incl. FMC filing where necessary)
•    Customer data management in FIS and CRM
•    Dispute and exception handling

Qualifications and technical job requirements:

•    University degree or equivalent 
•    Good command of written and spoken English
•    Working knowledge of MS Office
•    Able to work well with others and follow guidelines 
•    Positive attitude
•    FIS knowledge
•    Receptive and be able to grasp new ideas and motivate oneself for personal development

 

Contact person

Melaine Nottle Senior Manager Human Resources