Functions and Duties
- Drive the highest levels of quality towards our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
- Drive performance across all Areas within the Region by exceeding key performance indicators deliverables
- Measurement and steering of key performance indicators for sales for the region e.g. Budget / Forecasting / Weekly volume forecast and utilization, revenue, contribution, opportunities and visits
- Measurement and performance improvement of relevant quality key performance indicators
- Lead area performance calls with Areas and Trade Management with the goal of improving the regional performance
- Support Areas for Tender Bids
- Monitoring tender business and support Areas with nomination tracking
- Driving continuous performance improvement across all Sales channels
- Responsible for coordinating relevant sales matters related to the Region
- Support and / or Implement Global, Regional and/or Area Sales projects
- Guiding Areas regarding Global, Regional and/or Area Sales projects
- Team dimensioning and continuous evaluation for rightsizing
- CRM Opportunity Management (Module and process owner)
- Roll out relevant Sales Trainings, eg; Sales soft skill & product trainings, core selling and value selling etc
- Support Customer experience survey and other relevant surveys
- Conduct commercial check backs
- Campaign Management
- Premium product roll-outs
- External and internal Communication (Hapag-Lloyd Internal Portal and team sites updates)
- Representation in exhibitions and fairs
- Ensure regional adherence to regulatory affairs and tariff filings
- Driving and monitoring developments and success on Key account program