Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

At Hapag-Lloyd AG you will become part of an international team of experts from IT and business and help shape the future of our global commercial IT products. Together we ensure that our global customer service has the necessary tools at their disposal to offer our customers the best service at all times. In addition, we create the needed transparency through real-time analytics to be able to confidently control our global business.

Responsibilities and Tasks:

  • You are responsible for the continuous architectural and functional development of our Contact Center product

  • Together with your team and business colleagues, you analyze complex business requirements and develop state-of-the-art Contact Center solutions

  • You support the development of a modern architectural setup and innovative telephony solutions to enhance customer experience and enable better customer service

  • You are the coordinator for our operations providers, software vendors as well as product experts within the Contact Center environment

  • As part of the contact center product team, you take over responsibility for the operation of the product and make sure it remains fully functional

Requirements and Qualifications:

What you'll need to succeed

  • You bring at least 5 years of Cisco Contact Center experience

  • You possess profound knowledge and proven experience in implementing and integrating Contact Center Solutions with CRM systems

  • You have experience in designing Interactive Voice Response (IVR) call flows

  • You have extensive knowledge of contact center technologies, including cloud technologies

  • You strive to constantly learn new things, to deep dive into the business side of your application and to analyze complex processes, requirements, and systems with great passion

  • You hold a Bachelor’s or master’s degree in computer science

  • You have the ability to understand, explain and discuss complex topics in fluent English

  • You enjoy working in a diverse and international organization

  • You are at ease with working in an agile, professional environment where requirements change dynamically

  • You are willing to work in our new, modern IT office in the heart of Hamburg’s city center 3 days/week and up to 2 days remotely according to our policy

German language expectations: We expect all international candidates to be willing to learn at least the basics of the German language in case they are accepted for the position. This will enable you to participate in social and community life in Germany and at our company premises in the best possible way.

Nice if you have:

  • Understanding of HL IT Products

  • Understanding of container shipping business is an advantage

What we offer:

  • Dynamic and modern working atmosphere in a newly renovated, modern office in the heart of Hamburg’s city center

  • At least 28 days of vacation, flextime, capital-forming benefits, hybrid work model

  • Subsidy for public transportation

  • Bike leasing for all positions

  • Restaurant and coffee bar

  • Health and company sports programs (e.g., yoga, sailing, fitness courses, and much more)

  • Corporate volunteering cooperation with purpozed

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Save time with your application and send us only your CV for now. You can easily apply online by using our application tool. 

We kindly ask recruiters and employment agencies to refrain from sending us unsolicited profiles and CVs of potential applicants for this or other positions advertised on our website.

Contact person

Dawid Bujalla Manager Talent Acquisition & Employer Branding