Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Customer Service Counter Coordinator (m/f)

Level 6 B - Location: Dammam, Saudi Arabia

1.    Main Objectives of this position:

Deliver the highest levels of quality through:

·         Identify customers queries

·         Interact with customers

·         Answer customers queries

·         Resolve service issues

·         Enhance customer experience

·         Foster relationships to improve credibility and create customer loyalty

2.    Function and duties

   OBL issuance and acceptance

·         Container releases: Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately

·         Check & verify that documents presented at counter are correct and as per manual, thereby ensuring quick and smooth delivery of documents to customers

·         Local document stamping: Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers

·         Free time extending to release full units and accept empties.

·         Payment postings: Work on cash outstanding on daily basis to reconcile accounts and identify missed collection cases

·         Maintaining Blank BL form stationary record as per the process for OBL printing facility at customer premises

·         Process BL amendments in urgent cases

·         Be proactive in responding to daily emails

3.    Qualifications and Technical Job Requirement

University degree or equivalent

·         Very good command of written and spoken English

·         Working knowledge of MS Office

·         Able to work well with others and follow guidelines

·         Positive attitude

·         Receptive and be able to grasp new ideas and motivate oneself for personal development

Contact person

Alaa Alghanem