Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Responsibilities and Tasks:

  • You build a powerful digital toolset to support our customers during the import process and with all tasks regarding customs handling
  • Your work contributes to a portfolio of digital self-service solutions that supports our customers in the shipment process from quotation and booking over tracking to documentation
  • You contribute to our “Number One for Quality” Vision by developing Hapag-Lloyd’s digital customer platform into a fully-fledged self-service suite
  • You are including the customer and persona perspective into testing routines and quality improvements
  • You align with stakeholders on managing priorities and collaborate with different departments without losing sight of the customers and their needs
  • You accompany the development of customer-facing features, ensure their quality and a successful rollout
  • You are promoting the spirit of a “build – measure – learn approach” throughout the company
  • You follow and apply the OKR Framework and make full use of the 90-Days planning concept to ensure an agile, focused and data-driven approach
  • You keep learning new things, stay open-minded and look to the broader industry for inspiration and partnerships  

Requirements and Qualifications:

  •  Entrepreneurial spirit with a growth mindset  
  • Strong customer focus  
  • Multiple years of experience in a product management role for digital products
  • At least 3 years' experience in the shipping and logistics industry or in import & customs handling
  • You are proactive, results-driven, resilient and empathetic
  • Data-driven mindset and understanding how to make use of data potential
  • Hands on experience with Jira, Confluence and various plugins is a plus
  • Working Experience in agile product development environment and in multicultural, multidisciplinary, cross-functional teams
  • Excellent English (verbally and written)  
  • Strong communication and analytical skills

We offer:

  • Challenging tasks and the opportunity to develop solutions of which you are individually convinced
  • Excellent opportunities for further development, supported by a spacious range of training and development opportunities
  • Competitive remuneration (thirteenth salary + vacation pay), as well as a permanent employment contract
  • A minimum of 28 days of vacation, flexible working hours, capital-forming benefits, company pension plan
  • Centrally located between the main train station and Jungfernstieg as well as subsidy for public transportation
  • Blended work model that offers you the possibility of working from our headquarters (3 days / week) or working from home (2 days / week)
  • Bicycle leasing
  • Health and company sports programs (e.g. yoga, sailing, company doctor, etc.)

Please use our online tool for applying with us.

We ask staffing consultants and recruiting firms to refrain from sending us unsolicited profiles and CVs of potential candidates for this or other positions advertised on our website.

Contact person

Alexandra von Bastian Talent Acquisition & Employer Branding Manager