Main Objective:
Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd
Responsibilities:
- Evaluate customer potential and conduct MR Sales Planning
- Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
- Ensure regular updates of all activities in Salesforce
- Review customer performance with Sales Manager and define appropriate actions
- Where appropriate for their market serve as specialists for a segmented vertical
- Prepare and conduct visits, report and follow-up on visits
- Conclude contracts for MR customers (proposal, negotiation, closing)
- Record commitments (tender tracking/commercial)
- Drive CU business for foreign MRs and adhere to Push-Pull process
- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
- Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
- Provide clear info to Sales Coordination regarding handover to Customer Service
Qualifications:
- Apprenticeship in Shipping or Bachelor’s degree
- 5 years of experience in the maritime industry or equivalent combination of education and experience
- Experience in Sales and/or Customer Service functions
- Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
- Demonstrated strong listening, verbal and written communication skills
- Self-starter, self-motivated, resourceful and responsive
- Demonstrated ability to be multi-task, set priorities, organize work and implement action items
- Analytical skills
- Ability to work effectively in a team environment and good interpersonal skills
- Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
- A valid Bahrain Driving License would be an added advantage
- Fluent in English