Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Responsibilities and Tasks

  • You contribute to our “Number One for Quality” Vision by developing Hapag-Lloyd’s digital customer platform into a fully-fledged self-service suite
  • You shape different user and customer journeys to increase productivity along different customer tasks
  • You enable individualized customer experiences across our product portfolio based on user roles and personas
  • You build a powerful toolset to ensure a frictionless customer experience beyond single products
  • You are including the customer and persona perspective into testing routines and quality improvements
  • You align with stakeholders on managing priorities and collaborate with different departments without losing sight of the customers and their needs
  • You accompany the development of customer-facing features, ensure their quality and a successful rollout
  • You are promoting the spirit of a “build – measure – learn approach” throughout the company
  • You follow and apply the OKR Framework and make full use of the 90-Days planning concept to ensure an agile, focused and data-driven approach
  • You keep learning new things, stay open-minded and look to the broader industry for inspiration and partnerships 

Requirements and Qualifications

  • Entrepreneurial spirit with a growth mindset  
  • Strong customer focus  
  • Multiple years of experience in a product management role for digital products
  • At least 3 years' experience in the shipping and logistics industry
  • Experience with Design Thinking, human-centric design and qualitative research, with a proven track record of participating in or managing innovative projects with successful outcome
  • Data-driven mindset and understanding how to make use of data potential
  • Expertise in developing customizable user flows and frontends is a plus
  • Experience in working with UX-driven digital tools
  • Hands on experience with Jira, Confluence and various plugins is a plus
  • Working Experience in agile product development environment and in multicultural, multidisciplinary, cross-functional teams
  • Excellent English (verbally and written)  
  • Strong communication and analytical skills

German language expectations: We expect all international candidates to be willing to learn at least the basics of the German language in case they are accepted for the position. This will enable you to participate in social and community life in Germany and at our company premises in the best possible way.

What we offer

  • At least 28 days of vacation, flextime, capital-forming benefits, hybrid work model
  • Subsidy for public transportation
  • Bike leasing for all positions
  • Restaurant and coffee bar
  • Health and company sports programs (e.g., yoga, sailing, fitness courses, and much more)

#hapaglloyd 

Save time with your application and send us only your CV for now. You can easily apply online by using our application tool. 

We kindly ask recruiters and employment agencies to refrain from sending us unsolicited profiles and CVs of potential applicants for this or other positions advertised on our website.

Contact person

Alexandra von Bastian Talent Acquisition & Employer Branding Manager