Responsibilities and Tasks
- You contribute to our “Number One for Quality” Vision by developing Hapag-Lloyd’s digital customer platform into a fully-fledged self-service suite
- You shape different user and customer journeys to increase productivity along different customer tasks
- You enable individualized customer experiences across our product portfolio based on user roles and personas
- You build a powerful toolset to ensure a frictionless customer experience beyond single products
- You are including the customer and persona perspective into testing routines and quality improvements
- You align with stakeholders on managing priorities and collaborate with different departments without losing sight of the customers and their needs
- You accompany the development of customer-facing features, ensure their quality and a successful rollout
- You are promoting the spirit of a “build – measure – learn approach” throughout the company
- You follow and apply the OKR Framework and make full use of the 90-Days planning concept to ensure an agile, focused and data-driven approach
- You keep learning new things, stay open-minded and look to the broader industry for inspiration and partnerships