Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

  • Support Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers.
  • Preparing and sending rate quotations to customers.
  • Monitor quotation and customer performance including tenders and follow up with customers where required.
  • Give clear handover information to Customer Service and Operations team, as required.
  • Assist Customer Service with problem solving related to customer escalations and support where required.
  • Updating CRM in a timely manner with customer calls, rate offers, customer follow ups done, etc.
  • Coordinate with Sales Support on handling of bids / tenders for local customers using the relevant information.

Qualifications and Technical Job Requirements

  • University degree or equivalent
  • Minimum 3 years of relevant work experience
  • Good command of written and spoken English
  • Working knowledge of MS Office
  • Able to work well with others and follow guidelines
  • Positive attitude
  • FIS knowledge

Core Competencies and Values

Core Competencies:

  • Assertive negotiator
  • Team player with a proactive attitude
  • Result Driven
  • Persuasiveness
  • Empathy
  • Ability to communication and collaboration
  • Ability to work under pressure, goal and deadline driven
  • Flexible
  • Knowing your own strengths and weaknesses and capacity for self-criticism Representative
  • Ability to work under pressure

Communication/Organization Skills

  • Communicative and ability to take initiative
  • Professional ability to interact with other functions
  • Strong networker
  • Interest in a Global Career
  • Systematic and efficient way of working.
  • Familiar with business operations and demonstrate excellent leadership skills
  • Outstanding research and analytical abilities.
  • Creativity and resourcefulness: Ability to develop and execute project plans and engagement campaigns in innovative ways, problem solver

Hapag-Lloyd Values / Behaviors

  • Care, Move, Deliver
  • Positive attitude, can do attitude
  • Proactive
  • Energetic and good team spirit
  • Enthusiastic
  • Commitment to task
  • High Integrity

Contact person

Donna Fernandes HR Manager