Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

  • Evaluate customer potential and conduct MR Sales Planning
  • Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
  • Ensure regular updates of all activities in Salesforce
  • Review customer performance with Sales Manager and define appropriate actions
  • Achieve sales target
  • Where appropriate for their market serve as specialists for a segmented vertical
  • Prepare and conduct visits, report and follow-up on visits
  • Conclude contracts for MR customers (proposal, negotiation, closing)
  • Record commitments (tender tracking/commercial)
  • Drive CU business for foreign MRs and adhere to Push-Pull process
  • Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)
  • Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
  • Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM
  • Provide clear info to Sales Coordination regarding handover to Customer Service

Qualifications and Technical Job Requirements

  • Apprenticeship in Shipping or Bachelor’s degree
  • 5 years of experience in the maritime industry or equivalent combination of education and experience
  • Experience in Sales and/or Customer Service functions
  • Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others
  • Demonstrated strong listening, verbal and written communication skills
  • Self-starter, self-motivated, resourceful and responsive
  • Demonstrated ability to be multi-task, set priorities, organize work and implement action items
  • Analytical skills
  • Ability to work effectively in a team environment and good interpersonal skills
  • Comprehensive knowledge of user application systems (FIS, CRM, COMPASS, MS Office)
  • Fluent in English

Competencies and Values

  • Customer friendly
  • Positive attitude can do attitude
  • Proactive
  • Energetic and good team spirit
  • Enthusiasm and team spirit
  • Commitment to task

Contact person

Donna Fernandes HR Manager