Individual Contribution
- To provide user support globally and resolve Salesforce administration tickets reported by Sales and Customer Service staff from Hapag-Lloyd areas and countries
- Engage with project stakeholder as a support touchpoint for understanding , analysing and delivering critical requirements throughout the CRM project lifecycle
Contribution as a Leader
- Lead the team of temp staff to provide data quality maintenance support for the Contact database in Salesforce to support Customer Experience Survey, Quality promises and other important initiatives around Salesforce Account and Contact Maintenance
- Lead the permanent team members to provide user support globally, resolve Salesforce administration tickets and other point and click salesforce configuration support
Additional Skill / Benefits
The right candidate will have an opportunity to:
- Upgrade understanding of SF Analytics studio via training provided as more assignments come in the direction of testing UI and generating visibilities and reports for global users
- To learn and provide support on Hapag-Lloyd’s Contact Center telephony platform which is integrated with Salesforce