The ideal candidate will support the full scope of Human Resources Centre of Excellence responsibilities and partner with the organization on strategic initiatives to offshore HR requirements across Region Middle East. They will maintain and enhance the organization's human resources by planning, implementing, and streamlining human resources practices.
Responsibilities
- The Center of Excellence (CoE) is focused on creating, evolving and managing a system for the entire organization to deliver high performance and outcomes for both organization and employees
- Research into competitors and marketplace
- Lead HR CoE matters for Region Middle East in HL
- In the earlier phases, shall drive the harmonization of HR processes across all the business units and shall be identifying and appointing the appropriate human capital management system to support this delivery both seamlessly and in a cost competitive manner.
- Subsequently, help upgrade the HR Shared Services, create and implementing the overall service delivery strategy, including developing and executing on a detailed program roadmap, working with process owners and service providers to identify optimal service solutions and continuous improvement opportunities to mature the overall service delivery capability.
- S/he will provide hands-on program management of our core HR services, partnering with the COEs and HRBPs to drive high quality execution of HR Operations, HRIS, Employee Resources, and Payroll functions.
- Advice to the leadership team on all HR Shared Service matters, identify business challenges and use data analysis to help influence changes to the operations, process or programs.
- He/she should be able to plan, coordinate, and drive strategic initiatives focused on scaling HR support in a best practice- manner. The candidate should have a proven success in creating customer centric experiences in an efficient and culturally appropriate way. Ability to translate strategy into deep operational execution, leveraging process expertise and analytics skills.
- Person will be responsible to lead the upgrade of HR Shared Service and handle detailed program plans covering deliverables, program milestones, requirements, staffing and budgets.
- Establish and run to KPIs, driving high quality customer support in an efficient and scalable manner.
- Anticipate needs to continue to scale our function and business: diagnose and drive the improvement of existing programs and drive the development of entirely new ways for us to seamlessly get great work done.
- Build and lead a stellar team of highly customer and delivery focused shared service professionals.
- Develop and maintain appropriate operation policies, standards, guidelines, and procedures.
- Build a continuous service improvement process and consult with process owners to explore opportunities to mature/optimize key processes.
- Monitor process adoption and maturity levels for key service management processes.
- Develop and monitor organizational dashboards to assess the performance of the Shared Service Center. Oversee HRIS initiatives to translate requirements into process/functional design/system solutions.
- Cross-cultural experience gained from working in culturally diverse environments
- Manage stakeholders across geographies to deliver HR KPIs.
