Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 250 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 13,000 employees work on board, ashore or in one of our 350 offices. Together, we transport around 12 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.

Responsibilities

  • Develop standardized production, quality, and customer-service standards
  • Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
  • Perform internal and external quality audits and compile detailed reports of findings
  • Build a strong team through coaching, mentoring, specific training and performance evaluations
  • Have experience in the shipping industry (captive / BPO )/ should have quality experience (most recent) in e-commerce / banks / insurance processes
  • Required for Voice and Email / Chat process

Qualifications

  • Bachelor's degree or equivalent experience
  • 8 - 12 years' relevant work experience
  • 3 - 5 years latest experience as a Quality Lead in a BPO or Captive center 
  • Highly organized with excellent attention to detail

Contact person

Swati Pillai Head - HR Admin, QSC Mumbai