Responsibilities
- Develop standardized production, quality, and customer-service standards
- Identify potential risks before they become a problem, focusing on root cause analysis and preventive action
- Perform internal and external quality audits and compile detailed reports of findings
- Build a strong team through coaching, mentoring, specific training and performance evaluations
- Have experience in the shipping industry (captive / BPO )/ should have quality experience (most recent) in e-commerce / banks / insurance processes
- Required for Voice and Email / Chat process